1. Introduction
RenuGiga Fiber Pvt Ltd ("Company," "we," "our," or "us") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services and visit our website.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, contact details, email address, billing details, and government-issued identification (if required).
- Usage Data: Browsing activity, login times, bandwidth usage, IP address, and service preferences.
- Technical Information: Device type, operating system, browser type, and network logs for troubleshooting.
3. How We Use Your Information
We use the collected data for the following purposes:
- To provide, manage, and improve our internet services.
- To process billing, payments, and account management.
- To communicate service updates, offers, and notifications.
- To ensure compliance with regulatory and legal requirements.
- To detect fraud, prevent security risks, and resolve technical issues.
4. Data Sharing & Disclosure
We do not sell, trade, or rent personal data. However, we may share your data in the following cases:
- Regulatory Compliance: When required by government authorities, law enforcement agencies, or court orders.
- Third-Party Service Providers: For billing, customer support, or network optimization, under strict confidentiality agreements.
- Business Transfers: In case of a merger, acquisition, or company restructuring.
5. Data Security
We implement industry-standard security measures, including encryption, firewalls, and access controls, to protect your data from unauthorized access, alteration, or disclosure.
6. Your Rights & Choices
- Access & Correction: You can request access to or correction of your personal information.
- Opt-Out: You may opt-out of promotional communications at any time.
- Data Retention: We retain data only as long as necessary for operational, legal, or regulatory purposes.
7. Cookies & Tracking Technologies
Our website may use cookies to enhance user experience, track visitor activity, and improve website performance. You can manage cookie settings through your browser preferences.
8. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on our website, and significant updates will be communicated to customers.
9. Contact Us
For questions or concerns regarding this Privacy Policy, contact us at:
📞 Phone: 9246467808, 8886767808
📧 Email: info@renugigafiber.net
📍 Address: Shop no 20,21, Sri Balaji Gold and Silver Market, R.R Road, Chirala-523155
For any further queries, please reach out to our support team.