Once an internet service plan is activated and used, no refunds will be provided under any circumstances.
Customers who have paid in advance for long-term plans (quarterly, half-yearly, or annually) may request a refund if they decide to cancel before activation. Refunds will be processed after deducting applicable processing fees.
Installation and setup charges are non-refundable. These fees cover hardware installation, wiring, and initial configuration.
All the Customer Premises Equipment's Belongs to Company Only.
On service termination or hold customer should return CPE.
All the Customer Premises Equipment's Belongs to Company Only.
Eligible refunds will be processed within 15-30 business days from the date of approval.
Refunds will be credited to the original payment method or as an adjustment in the next billing cycle.
If service disruption occurs due to our technical faults (excluding maintenance or external factors), compensation may be offered in the form of service extensions instead of monetary refunds.
To initiate a refund request, customers must contact customer care via:
📞 Phone: 9246467808, 8886767808
📧 Email: info@renugigafiber.net
RenuGiga Fiber Pvt Ltd reserves the right to modify this refund policy at any time. Changes will be updated on our official website.
For any further queries, please reach out to our support team.