1. Introduction

Welcome to RenuGiga Fiber Pvt Ltd. These Terms and Conditions govern the use of our internet services. By subscribing to or using our services, you agree to comply with these terms.

2. Service Provision

• The company provides internet services as per the chosen plan.
• Service availability is subject to technical feasibility and network coverage.
• Service speeds are provided on a best-effort basis and may vary due to network congestion or technical issues.

3. Subscription and Billing

• Customers must provide valid identification and contact details to subscribe.
• Monthly charges will be billed in advance and must be paid by the due date.
• Late payments may lead to service suspension or termination.

4. Fair Usage Policy (FUP)

Unlimited data plans may be subject to a Fair Usage Policy to prevent network abuse. Customers engaging in excessive or unauthorized usage may face speed throttling or suspension.

5. Acceptable Use Policy

Customers shall not use the service for any illegal or unethical activities, including but not limited to:

• Hacking, phishing, or unauthorized access to networks.
• Spreading malware, viruses, or malicious content.
• Engaging in activities that violate any applicable laws.

6. Equipment and Installation

• Any equipment provided by RenuGiga Fiber remains the property of the company and must be returned upon termination of service.
• Customers are responsible for the safekeeping of installed equipment.

7. Service Interruptions & Maintenance

• The company may perform periodic maintenance, which may result in temporary service disruptions.
• The company is not liable for service interruptions due to factors beyond its control, such as natural disasters, power outages, or third-party network failures.

8. Termination of Services

• Customers may terminate the service by providing prior notice.
• The company reserves the right to terminate services in case of non-payment, misuse, or violation of these terms.

9. Liability and Disclaimer

• The company is not responsible for any loss or damage arising from service usage, including data loss or security breaches.
• The service is provided on an "as is" and "as available" basis without any warranties.
• All the Legal Disputes are Subjected to Chirala Jurisdiction only

10. Amendments to Terms

The company reserves the right to update or modify these Terms and Conditions at any time. Continued use of services after amendments implies acceptance of the revised terms.

Contact Us

For any queries or clarifications, please contact our customer support at:

📧 Email: info@renugigafiber.net
📞 Phone: 9246467808, 8886767808